Case Management

Sometimes it can be hard to take care of your health. If you need help, please call us.

University of Maryland Health Partners offers Case Management to members who have had a critical medical event, been diagnosed with a chronic illness, and have multiple illnesses or complications.

✓ We will work with you and your doctors to help you get the services, resources and one-one coaching you may need to better take care of your health.

✓ You will get your own UM Health Partners Case Manager. Your Case Manager will:

  • Help you set goals and make a care plan to reach them
  • Make sure you get the care you need when you need it
  • Make sure you have what you need to get care, such as a way to get to and from the doctor
  • Find ways to help you manage your symptoms so you can feel better
  • Answer questions about your health and health care
  • Keep you up to date with information about your health
  • Answer any questions you may have about your health over the phone. If you want us to visit you in your home or at your doctor’s office, we can do that too.

If you think UM Health Partners programs could help you, call UM Health Partners’ Member Services Department at 1-410-779-9369 or 1-800-730-8530. TTY users should call 711. We can talk to you Monday to Friday from 8 a.m. to 5 p.m. Or you can email us at [email protected]. 

UM Health Partners has Special Programs to get you the health care you need. UM Health Partners’ Programs are voluntary and are provided at no cost to you. If you don’t want to participate, you don’t have to.

More Resources 

The following are possible resources that the case management staff or you may feel will help you. Call us at 1-800-735-8530 if you would like more information about these services.

  • Housing assistance
  • Transportation services
  • School health nurse
  • Crisis intervention team
  • Behavioral health care
  • Substance abuse treatment
  • Support groups for the member or family members (such as Alanon)
  • Adult day services
  • Asthma summer camps for children/special programs
  • Veteran benefits and services
  • Disease management organizations
  • Community mental health supports
  • Employer Assistance Plans (EAPs)
  • Corrective Managed Care
  • Other programs offered may vary by Local Health Department, County of residence, or hospital programs

We want to help…UM Health Partners’ Programs are voluntary and are provided at no cost to you. If you don’t want to participate, you don’t have to. If you think one of these UM Health Partners programs could help you, call UM Health Partners’ Member Services Department at 1-410-779-9369 or 1-800-730-8530. TTY users should call 711. We can talk to you Monday to Friday from 8 am to 5 pm. Or you can email us at [email protected].

Baby Steps Program 

Welcome to Baby Steps Your OB Wellness Program

It is important to schedule your first OB appointment NOW! This will ensure the healthiest pregnancy possible. Your first prenatal visit should be in your first trimester of pregnancy or within 42 days of enrolling with UM Health Partners.

Services that may be done at your 1st visit:

  • Early sonogram to confirm your pregnancy and due date
  • Hear your baby’s heartbeat
  • Blood work to determine pregnancy risk factors If you haven’t already, please schedule your first OB visit today!

UM Health Partners provides:

  • Prenatal visits with no copay
  • Free breast pump • Prenatal vitamins
  • Nutrition counseling
  • Smoking cessation assistance
  • Dental care
  • Over the counter medicines and supplies
  • Hospital stay
  • Home Health Services when necessary

Regular OB visits will be scheduled:

  • Every 4 weeks for the first 6 months
  • Every 2 weeks for the 7th and 8th months
  • Every week during the last month Frequency of visits is determined by individual needs and assessed risk factors.

OB Case Management Services are available to help you with your pregnancy care needs.

Your OB nurse case manager will:

  • Make sure you are getting the care you need when you need it
  • Provide you with pregnancy health information • Assist you and your doctor to arrange any special consultations or tests required to make sure you continue to have a safe and healthy pregnancy
  • Connect you to community resources like WIC; Substance Abuse Programs and classes in Childbirth Preparation, Breastfeeding, and Newborn Care.

If you have any concerns about your pregnancy, or problems accessing care, please call our Member Case Manager.