Quality Improvement Program (QIP)

 

University of Maryland Health Partners (UMHP) is committed to providing the best possible health care to all of its members.  UMHP has an active Quality Improvement Program that monitors the quality of care and service provided to its members.  The Quality Improvement Program is integrated throughout the health plan and is governed by a committee structure composed of doctors, nurses and other non-clinicians.   These committees regularly measure performance and recommend improvements for all health plan functions.

UMHP continuously evaluates its Quality Improvement Program using nationally recognized measures such as The Healthcare Effectiveness Data and Information Set (HEDIS) and Consumer Assessment of Healthcare Providers & Systems (CAHPS).  These measures help UMHP determine if members are receiving the care they need and are satisfied with that care.  These measures allow UMHP to assess the overall health status of its members to ensure all members remain healthy and well.

Using the results of these measures UMHP annually sets goals and objectives for its Quality Improvement Program.  At the end of every year, UMHP reviews its Quality Improvement Program to identify both achievements as well as opportunities for improvement from the previous year.

Examples of 2018 Achievements: 

  

Examples of 2019 Goals & Objectives: 

  

Click on the below drop down buttons to find out more about specific sections of our Quality Improvement Program.

State and National Quality Program Recognition 

Satisfaction Survey 

Health Education Program: 

Member Outreach Program: 

Cultural Competency Program: 

Patient Safety: 

For more information on UMHP’s Quality Improvement Program please contact Member Services and ask to speak with the Quality Improvement Department about our Quality Improvement Program or email quality@umhealthpartners.com.